B

Basha, Mohammed Sarwan, Panchal, Jenny H., Mao, Yu Ting, and UNSPECIFIED (2018) Understanding Boutique Hotels in Da Nang, Vietnam. In: Proceedings of the ASEAN Tourism Research Association (ATRA) Conference 2018. pp. 61-70. From: ASEAN Tourism Research Conference 2018, 28-29 January 2018, Phuket, Thailand.

H

Hsiao, Aaron (2017) Minorities' job satisfaction and organisational commitment in hospitality industry. International Journal of Culture, Tourism and Hospitality Research, 11 (2). pp. 211-226.

L

Lugosi, Peter, Robinson, Richard N.S., Golubovskaya, Maria, and Foley, Laura (2016) The hospitality consumption experiences of parents and carers with children: a qualitative study of foodservice settings. International Journal of Hospitality Management, 54. pp. 84-94.

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Mohammadi, Zohre (2020) Listening to children as a tourism market: the Asian context. In: Pearce, Philip L., and Correia, Antónia, (eds.) Tourism's New Markets Drivers: drivers, details and directions. GoodFellow Publishers, Oxford, UK, pp. 176-194.

McCarthy, Breda, Hayshida-Boyles, Alana L., and Connell, Adam (2019) A circular economy model for reducing food waste in the University sector: meeting the United Nation’s Sustainable Development Goals. In: Proceedings of the Australian & New Zealand Academy of Management Conference. 62. pp. 1089-1107. From: 33rd Annual Australian & New Zealand Academy of Management Conference: wicked solutions to wicked problems, 3-6 December 2019, Cairns, QLD, Australia.

N

Noor, Nurhafihz, Zainol, Zahirah, and Tong, Ashley (2024) Enhancing hospitality service quality with artificial intelligence. In: Thaichon, Park, Kumar Dutta, Pushan, Raj Chelliah, Pethuru, and Gupta, Sachin, (eds.) Technology and Luxury Hospitality: AI, Blockchain and the Metaverse. Routledge Studies in Luxury Management . Routledge, Abingdon, Oxon, UK, pp. 182-198.

Noor, Nurhafihz, and Sim, Karen S. (2024) Impact of AI on the Flower of Service Model in the Hospitality Industry. In: Correia, Ricardo, Martins, Márcio, and Fontes, Ruta, (eds.) AI Innovations for Travel and Tourism. IGI Global, Hershey, PA, USA, pp. 58-81.

S

Suryanarayanan, Sriram, Srinivasan, Shwetha, Lin, Wenxin, Wang, Linxin, and Sabharwal, Jagdeep Kaur (2021) Managing customer expectations: a study of two four-star hotels in Malaysia and Singapore. In: Thirumaran, K., Klimkeit, Dirk, and Tang, Chun Meng, (eds.) Service Excellence in Tourism and Hospitality: insights from Asia. Tourism, Hospitality & Event Management . Springer Nature, Cham, Switzerland, pp. 41-53.

Scarinci, Janice, and Wilson, Emily (2017) Sustainable lodging best management practices: a case study of the hotel industry in Utah. In: [Presented at the 4th World Research Summit for Tourism and Hospitality]. TOUR2017_0018. From: 4th World Research Summit for Tourism and Hospitality, 8-12 December 2017, Orlando, FL, USA.

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Tolkach, Denis, and Tse, Tony S.M. (2016) Reflections on the Asian hotel attributes: the Russian gaze. Journal of China Tourism Research, 12 (3-4). pp. 331-354.

V

Vu, Oanh Thi Kim, Alonso, Abel Duarte, Tran, Thanh Duc, Martens, Wil, Do, Lan, Nguyen, Trung Thanh, Atay, Erhan, and Akbari, Mohammadreza (2024) Coffee culture unravelled: exploring the coffee shop experience model in the Vietnamese context. Tourism Recreation Research. (In Press)