A

Ahmed, Rafiuddin (2004) Strategic common cost allocation: a case study of a public sector organisation in Australia. In: Proceedings of International Management Accounting Conference III (IMAC III). pp. 258-275. From: International Management Accounting Conference III (IMAC III), 12 -13 July, 2004, Kuala Lumpur, Malaysia.

B

Battisti, Giuliana, Dwivedi, Yogesh K., Kuah, Adrian T.H., and Lages, Cristiana R. (2014) Service measurement and definition: challenges and limitations. In: Haynes, Kathryn, and Grugulis, Irena, (eds.) Managing Services: challenges and innovations. Oxford University Press, Oxford, UK, pp. 7-20.

D

Desti, Kannaiah (2017) A study on issues confronted by bank account holders on usage of financial products and services in Vellore District, Tamil Nadu. International Journal of Applied Business and Economic Research, 15 (21). pp. 17-21.

K

Kathiravan, Chinnadurai, Selvam, Murugesan, Venkateswar, Sankaran, Lingaraja, Kasilingam, Vasani, Sankarkumar Amirdha, and Desti, Kannaiah (2018) An empirical investigation of the interlinkages of stock returns and the weather at the Indian Stock Exchange. Academy of Strategic Management Journal, 17 (1).

L

Lee-Ross, Darren (2008) An exploratory study of the contextual stability of SERVQUAL amongst three retail clusters in far North Queensland. Journal of Place Management and Development, 1 (1). pp. 46-61.

M

Mukherjee, Malobi (2020) Could scenario planning have saved Robinsons? Business Times. p. 31.

McPhail, Janelle, Fogarty, Gerard, and Walker, Rhett H. (2003) Understanding older consumers’ usage of self-service banking technologies: test of two models. In: Proceedings of the Australian and New Zealand Marketing Academy (ANZMAC) Conference 2003. pp. 2230-2237. From: Australian and New Zealand Marketing Academy (ANZMAC) Conference 2003, 1-3 December 2003, Adelaide, SA, Australia.

R

Radomskaya, Valeriya (2016) When pop culture meets tourism. Economic Development Quarterly, 9 (1). p. 15.

S

Sravanath, K. Reddy Sai, Sundarum, N., and Desti, Kannaiah (2019) PEST analysis of present Indian telecom sector. International Journal of Innovative Technology and Exploring Engineering, 9 (2). pp. 4938-4942.

Sundaram, N., Srinam, M., and Kannaiah, Desti (2016) A comprehensive reach of financial inclusion by ICT: an investigation in select districts of Tamil Nadu. International Journal of Applied Engineering Research, 11 (1). 54. pp. 353-358.

Samarasinghe, G.D., Wickramasinghe , A., and Gamage, Helan R. (2015) Green intrapreneurial flexibility towards sustaining competitive advantage: a case of South Asian context. Academy of Taiwan Business Management Review , 11 (3). pp. 132-141.

Selen, Willem J., and Schepers, Jos (2001) Design of quality service systems in the public sector: use of quality function deployment in police services. Total Quality Management, 12 (5). pp. 677-687.