Article

Chakraborty, Ayon, and Leyer, Michael (2013) Developing a Six Sigma framework: perspectives from financial service companies. International Journal of Quality & Reliability Management, 30 (3). pp. 256-279.

Chakraborty, Ayon, and Chuan, Tan Kay (2013) An empirical analysis on Six Sigma implementation in service organisations. International Journal of Lean Six Sigma, 4 (2). pp. 141-170.

Chakraborty, Ayon, and Tan, Kay Chuan (2012) Case study analysis of Six Sigma implementation in service organisations. Business Process Management Journal, 18 (6). pp. 992-1019.

Chuan, Tan Kay , and Chakraborty, Ayon (2009) Room for improvement. Six Sigma Forum Magazine, 9 (1). pp. 20-24.

Chakrabarty, Ayon, and Chuan, Tan Kay (2009) An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore. Management Research News, 32 (7). pp. 614-632.

Chakrabarty, Ayon, and Tan, Kay Chuan (2007) The current state of six sigma application in services. Managing Service Quality, 17 (2). pp. 194-208.

Mandal, Purnendu, and Gunasekaran, A. (2002) An analysis of quality initiatives in the Australian and Indian manufacturing industries. International Journal of Manufacturing Technology and Management, 4 (3/4). pp. 210-220.

Book Chapter

Chakraborty, Ayon, and Tan, Kay (2012) Qualitative and quantitative analysis of Six Sigma in service organizations. In: Aized, Tauseef, (ed.) Total Quality Management and Six Sigma. InTech, Rijeka, Croatia, pp. 247-286.

Khan, Md. Habib-Uz-Zaman, Ahmed, Rafiuddin, and Halabi, Abdel Karim (2010) The roles of degree of competition and types of business strategies in adopting multiple performance measurement practices: some reflections from Bangladesh. In: Tsamenyi, Mathew, and Uddin, Shahzad, (eds.) Research in Accounting in Emerging Economies. Emerald, Bingley, UK, pp. 201-232.

Lee-Ross, Darren (2001) Understanding the role of the service encounter in tourism, hospitality, and leisure services. In: Kandampully, J., Mok, C., and Sparks, B., (eds.) Service Quality Management in Hospitality, Tourism, and Leisure. Haworth Hospitality Press, New York, USA, pp. 85-95.

Conference Item

Pryce, Josephine, Bhati, Abhishek, and Chaiechi, Taha (2014) Measuring value in railway heritage attractions. In: Proceedings of the 24th Annual Council for Australasian University Tourism and Hospitality Education Conference. pp. 532-542. From: CAUTHE 2014: 24th Annual Council for Australasian University Tourism and Hospitality Education Conference, 10-13 February 2014, Brisbane, QLD, Australia.

Chakraborty, Ayon, and Siriwardane, Harshini (2013) Identification of positive deviance: methodology development. In: Proceedings of the International Conference on Managing the Asian Century. pp. 421-428. From: ICMAC 2013: International Conference on Managing the Asian Century, 11-13 July 2013, Singapore.

Chakraborty, A., and Leyer, M. (2011) Developing a framework for Six Sigma in financial service institutions: empirical evidence from expert interviews. In: Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management. pp. 799-803. From: 2011 IEEE International Conference on Industrial Engineering and Engineering Management, 6-9 December 2011, Singapore.

Leyer, M., and Chakraborty, A. (2011) Implementing a Six Sigma initiative in financial service companies. In: International Conference on Quality and Reliability (ICQR). pp. 521-525. From: 2011 IEEE International Conference on Quality and Reliability (ICQR 2011), 14–17 September 2011, Bangkok, Thailand.

Chakraborty, A., and Tan, K.C. (2008) Case study analysis of Six Sigma in Singapore service organizations. In: Proceedings of the International Conference on Service Systems and Service Management . pp. 128-133. From: Fifth International Conference on Service Systems and Service Management , 30 June – 2 July 2008, Melbourne, Australia.

Chakraborty, A., and Tan, K.C. (2007) A survey on Six Sigma implementation in Singapore service industries. In: Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management. pp. 1428-1432. From: 2007 IEEE International Conference on Industrial Engineering and Engineering Management, 2-5 December 2007, Singapore.

Chakraborty, Ayon, and Tan, Kay Chuan (2006) The extent of Six Sigma methodologies usage in services. In: Proceedings of the International Association for the Management of Technology (IAMOT) EuroMOT Conference. pp. 1-8. From: International Association for the Management of Technology (IAMOT) EuroMOT Conference 2006, 10 – 12 September 2006, Birmingham, UK. (Unpublished)

Chakraborty, A., and Tan, K.C. (2006) Applying Six-Sigma in the service industry: a review and case study in call center services. In: Proceedings of the IEEE International Conference on Management of Innovation and Technology (2) pp. 728-732. From: 2006 IEEE International Conference on Management of Innovation and Technology, 21-23 June 2006, Singapore.

Book

Laha, Dipak, and Mandal, Purnendu (2009) Handbook of Computational Intelligence in Manufacturing and Production Management. Information Science Reference (IGI Global), Hershey, PA, USA.

Thesis

Lynch, Ronald Paul (2011) Carnegie, Jaques and requisite organization: a meeting of minds at Conzinc Riotinto Australia 1977-1993. PhD thesis, James Cook University.

MacNaughton, David (2008) Comparison of optimised composite control charts: improved statistical process control for the manufacturing industry. Masters (Research) thesis, James Cook University.

Prideaux, Murray C. (2005) Towards a strategy framework for voluntary membership professional associations in Australia: a case study of the Chartered Institute of Logistics and transport in Australia. PhD thesis, James Cook University.