Items where Subject is "15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1504 Commercial Services > 150499 Commercial Services not elsewhere classified"
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Ahmed, Rafiuddin (2004) Strategic common cost allocation: a case study of a public sector organisation in Australia. Proceedings of International Management Accounting Conference III (IMAC III) International Management Accounting Conference III (IMAC III). , 12 -13 July, 2004, Kuala Lumpur, Malaysia.
Battisti, Giuliana, Dwivedi, Yogesh K., Kuah, Adrian T.H., and Lages, Cristiana R. (2013) Service measurement and definition: challenges and limitations. In: Managing Services: challenges and innovations. Oxford University Press, Oxford, UK, pp. 7-20. (In Press)
Lee-Ross, Darren (2008) An exploratory study of the contextual stability of SERVQUAL amongst three retail clusters in far North Queensland. Journal of Place Management and Development, 1 (1). pp. 46-61.
McPhail, Janelle, Fogarty, Gerard, and Walker, Rhett H. (2003) Understanding older consumers’ usage of self-service banking technologies: test of two models. Proceedings of the Australian and New Zealand Marketing Academy (ANZMAC) Conference 2003 Australian and New Zealand Marketing Academy (ANZMAC) Conference 2003. , 1-3 December 2003, Adelaide, SA, Australia.
Selen, Willem J., and Schepers, Jos (2001) Design of quality service systems in the public sector: use of quality function deployment in police services. Total Quality Management, 12 (5). pp. 677-687.