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Chuan, Tan Kay, and Chakraborty, Ayon (2009) Room for improvement. Six Sigma Forum Magazine, 9 (1). pp. 20-24.
Chakrabarty, Ayon, and Chuan, Tan Kay (2009) An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore. Management Research News, 32 (7). pp. 614-632.
Chang, Shu-yun (2007) A cross cultural comparison of food preferences employing risk perception and novelty seeking influences. PhD thesis, James Cook University.
Johns, Nick, Lee-Ross, Darren, and Tyas, Phil (2000) SERVQUAL and PAT: alternative disconfirmation approaches to the measurement of service quality in the foodservice industry. Journal of Quality Assurance in Hospitality & Tourism, 1 (1). pp. 13-29.
Lee-Ross, Darren (2000) Development of the service predisposition instrument. Journal of Managerial Psychology, 15 (2). pp. 148-160.