The services gateway framework: innovations for the customer interface

Abstract

CT is a major transport services system. It moves large volumes of persons per day. The CT "Service Gateway" offers optimized, personalised and further commercialised customer engagements. This Services Gateway platform uses targeting software to enhance customer relations. Its visually-appealing, browser-based, smart business platform caters for on-line and off-line customer, and for CT's customer-engaging personnel. It provides real-time interactions between CT and its customers. CT's Service Gateway captures highly sophisticated "Service Value Networks' research techniques. The CT platform provides both economic and social benefits whilst increasing the efficiency, and quality of this transport service. The CT Services Gateway platform is adaptable. Its software is transferable into other public and private transportation divisions, and into other countries. Its platform software may be further adapted, and applied across other instrumentalities and industries. Aspects of the Service Gateway platform also have international application.