Using the critical incidents technique to understand service quality in tourist accommodation
Moscardo, Gianna (2006) Using the critical incidents technique to understand service quality in tourist accommodation. In: Managing Tourism and Hospitality Services: theory and international applications. CABI, Oxfordshire, UK, pp. 262-273.
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Abstract
Aims to enhance theoretical and practical understanding of quality management in tourism and hospitality. This book contains 28 chapters by international experts, highlighting the tensions and challenges in tourism and hospitality services management.
| ID Code: | 3591 |
|---|---|
| Item Type: | Book Chapter (Research - B1) |
| Related URLs: | |
| Keywords: | critical incidents technique; service quality; tourist accommodation |
| ISBN: | 978-1-84593-012-7 |
| FoR Codes: | 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1506 Tourism > 150603 Tourism Management @ 100% |
| SEO Codes: | 90 COMMERCIAL SERVICES AND TOURISM > 9003 Tourism > 900302 Socio-Cultural Issues in Tourism @ 100% |
| Deposited On: | 12 Nov 2009 11:59 |
| Last Modified: | 13 Feb 2011 18:15 |
| Downloads: | Total: 17 Last 12 Months: 8 |
| Statistics: | More Statistics |
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